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Import of Rhinobeetle species into Canada is completely legal (at least all the species we sell!).

The formal process is unfortunately quite complex. To import ANY live insect you need a permit, even although it is allowed. 

The process you then need to follow is:

Step 1: http://www.inspection.gc.ca/plants/p.../1433209373489
First visit this link which will take you to a very long list of insect species. Keep in mind that you need to know the Latin name for your insect to find it. Next to the insect species name will be a column entitled intended use. If the use is listed as exhibit, you will most likely not be able to import it into your country unless you are an approved educational or research facility. Next to that column will be another that states if you need a permit or not to have it. ALL of our species are on the allowed list.

Step 2: If you have determined that you want to go ahead and try your luck you will need to visit the forms catalogue page. http://www.inspection.gc.ca/about-th.../1328823702784
Specifically you want to scroll down until you come to the number 5083 – Application for permit to import. In this column you will need to click on the included link to form application number 5256, which is the required form for the importing of foreign insects. You will have to download that form in order to view it and probably print it out to fill it.

Step 3: You will have to now email the Import Permit Office of the Canadian Food Inspection Agency to request a permit from them. Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
After a day they will send you an actual message that has an application form attached to it. The form is unfortunately only compatible with Internet Explorer. They say it will not open if you are using Safari or Chrome. Once you complete the form online you are to print it off, sign it and then email or fax it to their office including the payment information. (Important) Make sure that when you fill out this form that you indicate that the insects are for personal use!) The form will then be sent to specialists for further review.

Prices involved in permits: It is a $35 application fee to fill out a form and send it into the Permit Office of the Canadian Food Inspection Agency, it is another $250 fee to have the specialists assess whether your wanted insect is too much of a pest for it to be safely harbored here. In other words you may end up paying $285 plus taxes just for them to say no and keep your money. I would recommend that you think carefully before applying. Like I said, if your insect is listed as exhibit for intended use, they may not go for it.

Many customers import into Canada without the permit to avoid all of this complication, which looks overly complex given the animals are clearly allowed, but we have had seizures and returns to us of the animals. We are happy to follow your instructions either with or without a permit as it is your responsibility as importer to get any necessary permit. As with US customs the reality is they dont want the complexity of the permits either but it is the law.

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US Orders

We have happy customers all over the US from Illinois to Texas who have had no issue with shipping of our products. Of the over 200 orders we have sent to the US only a few have been problems (usually US Customs). Many months go by with no shipping problems then we hear about an issue.

Although it is your responsibility as the customer to follow your local laws, as your supplier we want to provide you with the best information we can to help.

Basic facts: International Law

CITES - the international rules on the import and export of live animals and plants has no restrictions on Rhinoceros beetles.

Basic facts: US Law

The relevant US agency is USDA (US Department of Agriculture) states that “A PPQ 526 permit is required for the importation, interstate movement and environmental release of most insects and mites that feed upon or infest plants or plant products, including agricultural crops, trees, shrubs, native plants, etc.”. Except - Rhinobeetles are not pests! The larvae can only eat VERY decayed wood, ie DEAD wood, being broken down by fungi. The adults only eat rotting fruit. SO no actual problem here and PROBABLY no permit needed - except border staff arent that clever at recognising this important but subtle difference. The relevent webpage at USDA is here.Note that the page describes all insects as plant pests even although we know they are not, for example ladybirds eat plant pests.

Problem 1 – lack of knowledge

The US and CITES regulations describe animals which are banned from import. Animals that ARE allowed are just not mentioned. We all know that some beetles are pests, but not Rhinobeetles and in fact they serve a crucial recycling role in ecology. But some border staff with insufficient experience or knowledge mistake Rhinobeetles for the banned animals and seize them. 

Problem 2 – officialdom

Our understanding of the US regulations is that the import of the beetles for scientific study is allowed but there is no official permit to allow this as the law ONLY covers pests and sort-of ignores non-pests as if they don't exist. In our customers experiences talking to officials from the USDA got very complicated and they were all told unofficially to go ahead but don't put insects or insect larvae on the customs forms or they will be mislabelled and probably seized.

There is also a chicken and egg. We find that if we do write "Live animals" in the EU they go through postal services quicker and are treated better, but by definition this can be problematic in the US. For the US we will label the animals as Wood chips and protein unless you tell us to label them as live insects.

Problem 3 – no way back

By the time you hear some officer has misclassified your animals then it is usually too late. Once categorised as pests they are immediately destroyed by freezing. One customer tried to go through the process of claiming compensation for this but gave up as it was taking too much of their time.

What do we recommend?

We can advise, but it is your decision. The animals are completely safe for your country but there is a small chance that they may be delayed by customs or even seized.

  • If you have applied for and received a PPQ526 permit then please inform us of the details provided and we can annotate our shipment appropriately.
  • If they are stopped by customs then we can provide any information you need, but they will be discussing it with you, not us. If they require a PPQ526 permit and you haven't got one then it will be your issue to resolve not ours.
  • We and our shipping agents are not responsible for the actions of the Customs and there is no redress or refund from us, our shippers or Paypal for delays or seizures. This is the normal as it is classed as government action outside our control.

You need to decide

If you do not order, we will understand but if you order we will ship as normal, in all likelihood arrive without problems. If you do apply for a PPQ526 then please send us necessary information to attach to your shipment.

Customer satisfaction

On the rare occasions that Customs have been involved most of our customers understand that any delay or seizure is their liability. They are annoyed (with customs) but accept this liability. We try to help and will usually offer a generous goodwill compensation, often replacing the lost items but requiring the additional shipping costs to be paid.

A small number of customers insist that the delay is our responsibility. This is your legal right. If there is a dispute then we are bound by national and international laws and our terms and conditions of sale. As the seller the relevent laws are UK and EU law. If Paypal or a credit card is used for payment then their conditions also apply in addition to applicable international and national laws and our terms and conditions of sale. Note that our terms and conditions are agreed to each customer when they confirm their purchase and becomes part of the contract between you and us.

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Help

Usability problems

We hope our website is easy to use. We test it regularly but we dont have every laptop and every phone and tablet so there are bound to be some "glitches". Don't assume we know about the problem, let us know and we will fix it (see contact us page).

Anything else?

Contact us, phone us, email us. We love to talk to customers.

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Delivery issues

We want all of our customers to be delighted with our customer service. Please register and give us feedback, we will want to understand any bad experience you have had and put it right. 

Damaged goods

For legal and health and safety reasons we can only accept returns of products that are damaged. For obvious health and safety and hygiene reasons we are not able to accept return of live animals.

Non-arrivals

We use the method of delivery you have chosen. Be aware that postal services never guarantee anything, they only guarantee "best endeavours". In practice most arrive within the timeframe you asked for, but contact us as soon as you feel there is something wrong. We will have emailed you after it was shipped which gives you a starting point.

Returns of supplies and accessories

As with all companies we can only accept unopened and unused items. Post back to us is your responsibility. You dont need to use tracked, but it is your responsibility if it doesnt arrive.

Returns of animals (larvae/adults)

We spend a lot of time caring for our animals and ship them to you in our own design of transport containers and transport materials designed to keep them from damage and provide food and shelter during their travels. The vast majority of our orders arrive safely and live long lives. However, here is how we deal with the different rare things that go wrong -

  • An animal arrives dead: With the exception of Custom delays (see below) if you receive a dead animal please photograph it and send us the image (still in our containers) within a day or so . In this case we will refund or send a replacement.
  • An animal dies within a week of you receiving it: We are happy to accept liability for these deaths - probably due to damage in shipping, ie it was dying when it arrived. We will treat this as if the animal arrived dead and refund or provide a replacement.
  • An animal dies after a week of you receiving it: In this case the animal has become your responsibility. We value your custom and will try to help but cannot just refund or replace your animals. In particular we will try to help you identify why an animal has died, but sometimes they just do. This is no different with an elephant, dog, shark or something as small as a beetle. Where possible we will help as a matter of goodwill but each case will be treated individually without legal liability.

Customs and Postage problems

We are experienced and professional and we know how to safely and humanely ship them, but we cannot control Postal agencies and in particular Customs authorities. We pack animals securely and provide them with plenty of food for their journey. Even air travel isn't an issue but sitting around for weeks (or even days at unusual temperatures) obviously isnt helpful. We will let you know when we ship the goods and particularly for international orders the tracking at our end becomes very difficult and you need to let us know immediately if there is an issue. Usually together we can get blocked animals released quickly. Postal delays are our responsibility but Customs arrangements are always treated as a customer issue, not a supplier one. We will help where we can but the authorities will only talk to the importer (ie you) and not us. Similarly Customs rules and regulations vary from country to country and even state to state and we recommend you check your own local conditions before purchasing.

Address for returns

If you are clear that you are returning damaged goods, then please safely wrap the goods and return to us at:

RHINOBEETLE UK
68 Northridge Road
Gravesend Kent.
DA125AY

How to send returns

Please tell us the return is coming and enclose the following details with your returned goods:

Name:
Order Number
Your email address:
A contact telephone number:

If you cannot find the order number quickly don’t worry as your details will let us find out.

Refunds

We will refund money to the Paypal or bank account you provided on checkout. If you registered on checkout then you can login to retrieve your order numbers and also to leave an optional comment. 

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Rhinobeetle UK

 68 Northridge Road, Gravesend, DA12 5AY,UK
 

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