We offer two levels of shipping, standard and special delivery.
We only ship products Monday-Friday. Orders placed late on Friday will not be shipped until Monday following the weekend, to ensure animals are not stored in cold premises for long periods.
We use a number of shippers to obtain the best price we can that also guarantees delivery of your purchases on time and in good condition. All are reliable, all are major name companies.
For UK shipping we generally use Royal Mail, untracked. Although slower than it used to be the Royal mail rarely loses posted items and almost always delivers them in good condition. The cost is good for Royal mail except when you use their tracked services.
Generally we find that although the actual delivery date is unknown the quality and speed is perfectly good enough. Even with untracked shipments we always obtain proof of posting.
Tracked special delivery
We also offer special delivery, tracked shipping. In our experience this is rarely needed but we strongly recommend tracked and special delivery for adult beetles when you want to be sure they reach you as quickly as possible. We ship our adults (and larvae) in protected containers with suffficient food for at least a week. In our experience they do not suffer from the travel but you might wish to get them quicker with a tracked service you can follow up - but beware this is usually quite a lot more expensive.
We do not recommend special delivery for our substrate which is heavy and is not affected by a long shipping time. Even for UK shipping 2kg or more can cost tens of pounds for postage and packing.
Overall the choice is yours. We want you to be satisfied and you need to decide if you want the added reassurance of tracked special delivery.
If you are purchasing from Outside the EU please see our international order information.