We want all of our customers to be delighted with our customer service. Please register and give us feedback, we will want to understand any bad experience you have had and put it right. For legal reasons we can only accept returns of products that are damaged. For obvious health and safety and hygiene reasons we are not able to restock any returned items.
Customs and Postage problems
We are experienced and professional and we know how to safely and humanely ship them, but we cannot control Postal agencies and in particular Customs authorities. We pack animals securely and provide them with plenty of food for their journey. Even air travel isn't an issue but sitting around for weeks obviously isnt helpful. We will let you know when we ship the goods and particularly for international orders the tracking at our end becomes very difficult and you need to let us know immediately if there is an issue. Usually together we can get blocked animals released quickly.
Address for returns
If you are clear that you are returning damaged goods, then please safely wrap the goods and return to us at:
68 Northridge Road
How to send returns
You do not need to tell us that the product is coming but please enclose the following details with your returned goods:
Your email address:
A contact telephone number:
If you cannot find the order number quickly don’t worry as your details will let us find out.
We will refund money to the Paypal or bank account you provided on checkout. If you registered on checkout then you can login to retrieve your order numbers and also to leave an optional comment.